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FAQ

Find answers to the most common questions about our products, orders and deliveries.

01 · Products

About Peptides

What are peptides?

Peptides are short chains of amino acids that act as signaling molecules in the body. They play important roles in biological processes such as growth, recovery and metabolism. Our peptides are intended for research purposes.

How should peptides be stored?

Lyophilized (freeze-dried) peptides should be stored at -20°C, protected from light and moisture. Reconstituted peptides should be stored in the refrigerator (2-8°C) and used within 30 days.

What is a Certificate of Analysis (COA)?

A COA is a document that verifies a product's quality and purity. It contains results from HPLC analysis, mass spectrometry and other tests performed by independent laboratories.

What does HPLC testing mean?

HPLC (High-Performance Liquid Chromatography) is an analytical method that separates, identifies and quantifies components in a mixture. We use it to verify that our peptides have ≥99% purity.

02 · Orders

Ordering

How do I place an order?

Select the product you want to order, add it to the cart and proceed to checkout. Fill in your delivery details and choose a payment method. You'll receive an order confirmation by email.

What payment methods do you accept?

We accept Visa, Mastercard, AMEX, bank transfer and Klarna. All transactions are encrypted with SSL/TLS for maximum security.

Can I modify or cancel my order?

You can modify or cancel your order by contacting us within 2 hours of placing it. After that, the packaging process begins.

Do you offer bulk discounts?

Yes, we offer discounts on larger orders. Contact us for a quote on orders over €500.

03 · Delivery

Shipping & Delivery

How long does delivery take?

Sweden: 1-2 business days. EU/EEA: 2-5 business days. Other countries: 5-10 business days. All orders placed before 2:00 PM are shipped the same business day.

Which countries do you deliver to?

We deliver to all EU/EEA countries and selected international destinations. Contact us if you're unsure whether we deliver to your country.

How are products packaged?

All products are shipped in insulated cold packaging with gel coolant and temperature indicator. The outer packaging is neutral and discreet.

What is cold chain delivery?

Cold chain delivery means products are kept temperature-controlled from our warehouse to your door. This ensures that the peptides' stability and efficacy are preserved.

04 · Quality

Quality & Safety

How do you verify product purity?

Every batch is analyzed with HPLC, mass spectrometry and endotoxin testing by independent third-party laboratories. Results are published as Certificate of Analysis (COA).

What does GMP standard mean?

GMP (Good Manufacturing Practice) is a set of international guidelines that ensures products are consistently manufactured and controlled according to quality standards.

Can I see lab reports for my product?

Yes, lab reports for all our products are available on our lab reports page. A batch-specific COA is also included with every delivery.

How are returns handled?

Due to the nature of the products and cold storage requirements, we accept returns within 14 days for unopened products. Contact our customer service for return instructions.

Didn't find the answer?

Contact us directly and we'll help you with your questions.

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